FAQs

Got Questions?  We’ve got answers…

 

I CAN’T WAIT!  When will my order ship?!?!

Lucky for you, we’re quick.  Orders placed Monday-Friday by 2PM CST for Continental U.S. are guaranteed to be shipped the same day.  Any purchase made after 2PM CST will be shipped the next business day.

 

I’d like to spy on my package:  How do I track my order?

All right, Double-O Seven, here is your mission, should you choose to accept it:  Upon shipment of your order, you will receive an email notification listing the details of your package and the shipment method along with a tracking number (a tracking link is also provided).  Click that link, and monitor your package.  This message will self-destruct in 5 seconds…well, not really.

 

Godzilla stepped on my package!  My item has been damaged/arrived with missing parts.  What should I do?

First, inform the local authorities about the Godzilla sighting—and take pictures for socials.  No one will believe you unless you do. 

After inspecting the contents of your package, please notify our Customer Service Team immediately if anything is missing or has arrived damaged. U.S Customers who have been waiting longer than 7 business days for their shipment should also contact us immediately for assistance.

 

Oops!  I ordered the wrong item.  What should I do?

Before placing your order, please ensure that you ordered the correct item—we think that goes without saying.  If you ordered the wrong item, please notify our Customer Service Team immediately.  Please note that per the terms and conditions when placing the order, you may be responsible for a 20% restocking fee-- but check with us first.

 

Oops, I did it again!  I think I may have entered an incorrect/incomplete shipping address when I placed my order.  What should I do?

When you place your order, please ensure that you have entered the correct shipping address, as well as any additional details such as building name/number and apartment/suite/unit numbers.

In the event that you processed your order with an incorrect shipping address, please contact our Customer Service Team immediately for assistance.  Remember, we ship our customers’ orders very quickly!  We will do what we can to help, but if the item has already been picked up by the shipping courier, our options may be limited. So please, double-check your shipping address when you confirm your order.  It’s elementary, my dear Watson!

 

My daddy owns a private jet:  Can I use my own shipping account for shipping?

Sorry, we do not provide this option at this time—but can we please fly in your dad’s jet?

 

If I select Next Day Air, will my order really arrive tomorrow?

No, not necessarily. Pay attention:  Remember, orders placed Monday-Friday by 2PM CST for Continental U.S. are guaranteed to be shipped the same day.  Any purchase made after 2PM CST will be shipped the next business day.  Please note the time you place your order if you are looking for an Express Shipment.  Also, USPS Express is typically overnight to most locations, but on occasion, it may take them the second business day to deliver your package.  Keep this in mind when selecting an expedited shipping method. 

When in doubt as to when your Express Shipment will arrive, please feel free to contact our Customer Service Team.

 

Now, re-read these FAQs in a Monster Truck Announcers voice…it’s pretty cool.